P E O P L E A P P S

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The year that it was! While 2020 may have taught us many things – our relationship with technology – was altered forever and how. Call it the new normal or wishful sundry names, digital dependency and increased screen time led to newer innovation and technological advancements. The year 2020 pushed the world to a technological revolution. The digital ecosystem proved to be a gamechanger. The pandemic changed our lives, work culture, and gave birth to new trends and innovations. It not only changed the seemingly peripheral things but the very perception towards technology and its role in our life. 

As businesses across the world invest in innovation and risk aversions – 2021 can be thought of as a year that will see a rise in new technologies and disruption. Here, we attempt to look at a few technologies and trends that will rule the future. 

Contactless payments: One of the major trends to emerge from the coronavirus outbreak is the contactless payment. Customers can pay using their debit or credit cards with RFID technology or chip cards without having to swipe the card. Already in place before the pandemic hit the world, this technology is only going to make more improvements in the future. 

Phygital stores: Phygital might seem like a fancy term but it’s nothing but a mix of online and physical stores. With lockdowns that hit retail stores – it was necessary to come up with a concept that doesn’t hinder the business and maintains the customer experience a top priority. It created an ecosystem by bringing the physical experience of shopping and digital technology together. 

Internet of Behavior: IoT will emphasize on health technology, safety along with customer experience. Besides this, expect the Internet of Behavior in shaping the post-pandemic world. This may entail the use of sensors to detect whether employees are washing hands and wearing masks. This data will be collected to analyze the behavioral patterns. And this can be expected in other spheres of life such as public health, road traffic, and more.